Yes, at Magnetery we always offer free shipping.

Contact us here to initiate a return.

Your order is typically processed within 2-5 days.

After that, shipping to the UK usually takes about 5-8 business days, while shipping to Australia typically takes around 5-10 business days.

Please note that delivery times may vary due to local carriers, holidays, or other unforeseen circumstances.

Feel free to reach out to us through our contact form HERE, and we’ll update you on the status of your order. We usually reply within 24 hours.

At Magnetery, you can pay safely and securely through Shopify Payments, which offers a variety of trusted options. Choose from Credit Card, PayPal, Google Pay, Shop Pay, Apple Pay, and more!

Magnetery offers a 14-day return policy from the date you receive your order.

Please note that the return shipping fee is the responsibility of the customer, and all returns must be trackable.

Be sure to keep your shipping receipt and tracking number until your return is complete and your refund has been issued.

Allow up to 10 business days for your return to be processed from the date of return shipment, as delivery times may vary depending on the country and carrier.

You can view our full return policy HERE.

If an item unexpectedly contains a manufacturing defect, please document the issue with photos and include them in an email to support@snuglery.com (this is the sister store of Magnetery.com) along with your order number.

If the defect is clearly visible in the photos, in some cases we can send a replacement without requiring the return of the faulty item.

In other cases, the item may need to be returned.

For any other issues with your order, please send us an email, and we will provide further instructions.